General terms and conditions
The online store https://yesha.eu is operated by:
Manatura sp. z o.o. sp.k. with its registered office in Koszalin with the address at Modrzejewska Street 71A,74-728 Koszalin, Poland, registered in the National Court Register kept by the District Court in Koszalin, IX Commercial Division of the National Court Register, under the number 0000822719, UE VAT-ID: PL4990680928, REGON Number 385263818.
In these Regulations, all capitalized terms have the meaning given to them below:
Customer – a natural person, legal person or organizational unit without legal personality, but with legal capacity, using the Online Store, in particular making purchases.
Consumer – a customer who is a natural person using the Online Store, including in particular making purchases, for purposes not directly related to his business or professional activity (in accordance with Article 22¹ of the Act of 23 April 1964 – Civil Code).
Shopping Cart – functionality of the Online Store that allows displaying products selected by the Customer for purchase, as well as entering and modifying order data, in particular: the number of products, invoice data, delivery method, delivery address.
Warehouse – warehouse of Manatura sp. z o.o. sp.k., where customer orders are completed.
Payment processor – external to Manatura sp. z o.o. sp.k. an intermediary entity in the execution of payments via e-transfer or payment by credit card.
Online Store – operated by Manatura sp. z o.o. sp.k. online store, available under the Internet domain https://yesha.eu.
Customer Account (User Account) – a set of resources and rights of the IT system of the Online Store made available to the Customer after the authentication and authorization processes.
Product page – a page in the Online Store where information about the product is presented.
Manatura – Manatura sp. z o.o. sp.k. with its registered office in Koszalin with the address at Modrzejewska Street 71A,74-728 Koszalin, Poland, registered the National Court Register kept by the District Court in Koszalin, IX Commercial Division of the National Court Register, under the number 0000822719, UE VAT-ID: PL4990680928, REGON Number 385263818.
§1
General provisions
Manatura sp. z o.o. sp.k. through the Online Store, it conducts only retail sale of products, offering them only for the Customers’ own use. If you intend to purchase products for resale, please contact us at marketing@yesha.eu. Any order whose content or circumstances indicate that it was made for purposes other than for the Customer’s own use may be cancelled by Manatura sp. z o.o. sp.k., about which the Customer will be informed in an e-mail.
These Regulations specify in particular: the rules of registration in the Online Store, the rules of using the Online Store, the conditions for placing and processing orders for products offered by Manatura sp. z o.o. sp.k., available in the Online Store, payment by the Customer of the selling price of products, the Customer’s right to cancel the order and withdraw from the contract, the rules of complaint procedure.
To browse the websites of the Online Store, a terminal device with access to the Internet and a web browser is required. In order to use some of the functionalities of the Online Store, including customer registration and placing orders for products, an active e-mail account is also necessary. Manatura sp. z o.o. sp.k. indicates that in order to use some of the functions of the Online Store and the Customer Account, it is required to have the latest versions of programs and systems, including those used for browsing websites, and to perform program updates on an ongoing basis. Manatura sp. z o.o. sp.k. recommends using the latest available software in order to ensure the correct functions of the Online Store by the Customer.
As part of using the Online Store, it is forbidden for Customers to provide unlawful content, violating the law or decency.
Placing orders by the Customer for products in the Online Store is possible after registering in accordance with the provisions of these Regulations or after providing the necessary personal and address data enabling the execution of the order without registration.
Settlements of transactions by payment card and e-transfer are carried out through the systems provided by the Entities making the payment. These services are provided by PayPro SA (PayPro) – an entity providing the Service to Users, with its registered office in Poznań, at Kanclerska Street 15 (60-327), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda, 8th Division Commercial Register of the National Court Register under KRS number 0000347935, TAX ID number 7792369887, with a share capital of PLN 5,476,300.00, paid in full, and to the register of domestic payment institutions kept by the Polish Financial Supervision Authority under the number UKNF IP24/2014, in accordance with the Regulations available at https://yesha.eu.
§2
Customer Registration
After registering in the Online Store, the customer has the option of: servicing, including editing his data, including the indicated delivery addresses of the ordered products, placing orders for products and paying for them, viewing order history, ordering and cancelling the newsletter order, using other functionalities made available to registered users customers.
In order to register in the Online Store, you must complete the online registration form, providing your name and surname, e-mail address and/or contact telephone number and password, and read the provisions of these Regulations.
After completing and sending the registration form by the Customer, Manatura sp. z o.o. sp.k. sends confirmation of registration to the e-mail address provided by the Customer. The registration process is completed when the Customer confirms the registration of the User Account.
Registration in the Online Store, as well as using the functionality of the Online Store, are free of charge. Completing the registration means the conclusion by the Customer with Manatura sp. z o.o. sp.k. a contract for the provision of electronic services consisting in maintaining a Customer Account, on the terms set out in these Regulations.
After registering in the Online Store, each login is done using the data provided in the registration form or subsequently changed using the Customer Account settings.
The Customer Account created as a result of registration is maintained for the Customer for an indefinite period. The Customer may resign from maintaining the Customer Account in the Online Store free of charge and delete it at any time.
In order to remove the Customer Account from the Online Store, the Customer submits an instruction to delete the Customer Account by selecting the “Delete Account” button.
The instruction to delete the Customer Account is accepted for execution after confirming whether the person making the request is the holder of this account.
Removal of the Customer Account takes place immediately and is tantamount to termination by the Customer of the contract with Manatura sp. z o.o. sp.k. for the provision of electronic services, the subject of which is the maintenance of the Customer Account. Deletion of the Customer Account is irreversible and involves the loss of rights assigned to this account.
Manatura sp. z o.o. sp.k. is entitled to block the Customer Account in cases provided for in generally applicable law and in the event of a breach by the Customer when using the Online Store of generally applicable laws, provisions of these Regulations, third party rights, third party personal rights or principles of social coexistence and in the event of identifying vulnerability, threat or other event resulting or likely to result in information security, IT system security or violation of the rights and freedoms of persons.
The Customer will be notified of the blocking of the Customer Account or the intention to block the Customer Account to the e-mail address currently registered in the Online Store or on the website of the Online Store. Blocking the Customer Account in accordance with the provisions of the preceding paragraph entitles Manatura sp. z o.o. sp.k. to terminate the contract with the Customer for the provision of electronic services. The law is Manatura sp. z o.o. sp.k. performs by sending a statement of termination of the contract to the Customer’s e-mail address.
In the event of blocking the Customer Account in accordance with sec. 10-11 above, unrealized orders placed by this Customer may be cancelled by Manatura sp. z o.o. sp.k.. Cancellation may take place within 5 days of blocking the Customer Account. In this case, if the payment for the order has already been made, Manatura sp. z o.o. sp.k. will refund the entire amount paid to the Customer.
§3
Using the Online Store
Logging in to the Online Store is done by filling in the login form with the data provided when registering the Customer Account.
The Customer who has registered the Customer Account may use all available functions of the Online Store to which he/she is entitled (authorised).
The Customer is obliged to keep the login and password to his Customer Account in the Online Store secret.
The customer may make purchases without registering as referred to in § 2 of the Regulations on the terms described in detail in the Regulations.
§4
Products
Information about products available in the Online Store constitutes an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.
The prices of the products indicated on the websites of the Online Store include VAT, are given in PLN and do not include delivery costs. The total cost of the order is indicated in the Basket before placing the order by a client.
Manatura sp. z o.o. sp.k. reserves the right to make changes in product prices on an ongoing basis. The right referred to in the previous sentence does not affect orders placed before the date of entry into force of the price change.
Manatura sp. z o.o. sp.k. may carry out promotional campaigns and sales on separate terms.
§5
Conditions for placing and implementing orders
The Customer may place orders for products available in the Online Store’s assortment for 7 (seven) days a week and 24 (twenty-four) hours a day, subject to prohibitions or trade restrictions resulting from the mandatory provisions of law.
2. In order to place an order, you need to:
a. log in to the Online Store or use the option of placing an order without registration;
b. select the product being the subject of the order, and then click the “Add to cart” button (or equivalent);
c. choose the method of delivery (method of product delivery);
d. enter the details of the recipient of the order and the data necessary to complete the delivery of the product (including the telephone number for contact regarding receipt);
e. enter the invoice data if they are different from the data for receiving the order and other data if they are required to complete the order (
f. choose a payment method;
g. click the “Order and pay” button.
3. Manatura sp. z o.o. sp.k. does not conduct wholesale in the Online Store. Manatura sp. z o.o. sp.k. is entitled to enter the maximum number of pieces of a specific product or category of products covered by one order or submitted from one Customer Account. Information on limitations regarding the maximum number of pieces of a specific product or category of products covered by one order or submitted from one Customer Account is available in the Online Store. Restrictions on the maximum number of pieces of a specific product or category of products covered by one order or submitted from one Customer Account may also result from these Regulations.
4. Placing an order by the Customer means placing Manatura sp. z o.o. sp.k. an offer to conclude a sales (purchase) contract for the ordered product. The offer is binding for the Customer if Manatura sp. z o.o. sp.k. will immediately confirm its receipt.
5. After placing the order, a confirmation of receipt by Manatura sp. z o.o. will be sent to the Customer’s e-mail address indicated in the Customer Account or indicated in the ordering process for purchases without registration sp.k. order placed by the customer. If the execution of the order is possible, an electronic message will be sent to the Customer’s e-mail address confirming the acceptance of the order for execution. Confirmation of the order is a declaration of Manatura sp. z o.o. sp.k. about the acceptance of the offer referred to in par. 4 above. Upon confirmation of the order, the Customer and Manatura sp. z o.o. sp.k. to conclude a contract for this order. Manatura sp. z o.o. sp.k. has 7 days to confirm acceptance of the Customer’s order (counting from the date of confirmation by Manatura sp. z o.o. sp.k. of receipt of the order). In the event that Manatura sp. z o.o. sp.k. does not confirm the acceptance of the order for execution within the above deadline, the contract between the Customer and Manatura sp. z o.o. sp.k. is not concluded, and any payments made for an unaccepted order will be immediately returned to the Customer, in accordance with the provisions of these Regulations.
6. In the absence of the ordered product in the Warehouse or the inability to fulfil the Customer’s order for other reasons, Manatura sp. z o.o. sp.k. will inform the Customer about the situation by sending a message to the e-mail address indicated by the Customer or provide information by phone to the number indicated by the Customer, within the time limit resulting from generally applicable law. In this case, the order is cancelled. Cancellation of the order for the reasons indicated in this paragraph may take place no later than by the date of expiry of the order completion date, and if this date has not been specified, within 30 days from the date of its acceptance for execution by Manatura sp. z o.o. sp.k.
7. In the event that the implementation of part of the order is not possible for the reasons indicated in the preceding paragraph, Manatura sp. z o.o. sp.k. can offer the client:
a. cancellation of the entire order (if this option is selected by the Customer, Manatura sp. z o.o. sp.k. will be released from the obligation to complete the order);
b. cancelling the order in the part in which the implementation is not possible within the set period (if the Customer selects this option, the order will be completed in part, while Manatura sp. z o.o. sp.k. will be released from the obligation to complete it in the remaining scope );
c. dividing the order and setting a new deadline for the part of the order that cannot be performed in the original challenge within the specified period (if this option is selected by the Customer, the products included in the order will be sent in several separate shipments).
8. If the Customer does not choose any of the methods of order fulfilment in the situation referred to in par. 7 above or if it is not possible to contact the Customer of Manatura sp. z o.o. sp.k. will provide the Customer with products for which the order can be completed on time, in the remaining scope the order will be cancelled, of which the Customer will be notified to the e-mail address provided by the Customer in the ordering process. Cancellation of the order in part referred to in the preceding sentence may take place no later than by the date of expiry of the order completion date, and if this date has not been specified, within 30 days from the date of its acceptance for execution by Manatura sp. z o.o. sp.k. The customer may withdraw from the contract to the extent that it has been performed, on the terms set out in § 10 of these Regulations.
9. Manatura sp. z o.o. sp.k. is entitled to cancel the order if the Customer fails to make the full payment within 7 days from the date of receipt by the Customer of the confirmation of acceptance of the order for execution. Cancellation of the order means that Manatura sp. z o.o. sp.k. is released from the obligation to implement it.
10. If the order is cancelled in the situations indicated in the preceding paragraphs, Manatura sp. z o.o. sp.k. will return the amount paid to the Customer in accordance with generally applicable laws. The refund rules are described in detail in § 11 of these Regulations.
11. The customer is obliged to provide the correct (current) and exact address to which the subject of the order is to be delivered. If the Customer provides an incorrect or inaccurate address, Manatura sp. z o.o. sp.k. to the fullest extent permitted by law, shall not be liable for non-delivery or delay in delivery of the subject of the order, if for the above reason, despite Manatura sp. z o.o. sp.k. and the company delivering the subject of the order due diligence, it will be impossible to deliver the subject of the order or deliver it on time.
§6
Order modifications
The customer can make changes to the order until the payment is made. The changes may concern the resignation from all or part of the products included in the order, which have not been paid for. In the event of cancellation of the order (both in whole and in part), if the payment has been made, the payment will be refunded (in full or in a given case – in the appropriate part) in accordance with generally applicable law. The refund rules are described in detail in § 11 of these Regulations.
The customer may make changes to the delivery address or change the data on the invoice only until the payment for the products is made.
Changes to the order can be made via the Customer Account or by clicking on the link sent in the e-mail confirming the order for purchases without registration.
The customer will receive confirmation of the changes to the order to the e-mail address indicated by the customer in the registration process or indicated in the ordering process for purchases without registration.
§7
Forms of payment and start of order processing
Orders placed in the Online Store can only be paid in advance (before collecting the subject of the order). Payment can be made by e-transfer or payment card via the system referred to in § 1 section 6 of the Regulations.
Detailed information on available payment methods and payment authorization methods are available in the Online Store and are visible when placing an order.
The execution of the order will begin after Manatura sp. z o.o. receives sp.k. full payment, or – in the case of payments processed by the Payment Processing Entity – after such entity has confirmed that the full payment has been correctly made.
After receiving by Manatura sp. z o.o. sp.k. payments, including registering payments in the system referred to in § 1 section 6 of the Regulations, Manatura sp. z o.o. sp.k. will send the Customer an invoice documenting the payment made to the e-mail address indicated in the registration process or the e-mail address indicated in the ordering process for purchases without registration. By accepting these Regulations, the Customer agrees to receive invoices (including corrective invoices) electronically.
§8
Order fulfilment
1. Deliveries are made within three business days (i.e. weekdays from Monday to Friday, excluding public holidays) from receipt of payment for the order. In the case of orders processed on delivery, the deadline is two working days from receipt of the order. Manatura sp. z o.o. sp.k. may post information about a different, longer number on the website of the Online Store presenting a given product working days within which the shipment with the subject of the order will be sent. In the absence of such an indication, a general three-day delivery period applies. The above information is an indicative time counted from the moment of accepting the order for execution to the moment of sending the subject of the order to the Customer via a courier company. The order fulfilment time is given taking into account the date of completion of all ordered products. The order fulfilment time depends on the availability of the product.
2. The subject of the order will be delivered via a courier company to the address indicated by the Customer in the territory of the Republic of Poland. If the Customer provides a pickup address outside the territory of the Republic of Poland, the order will be cancelled by Manatura sp. z o.o. sp.k., about which the Customer will be informed in an e-mail.
3. In connection with the execution of the order, the Customer is sent an e-mail message regarding the current course of placing and processing the order (order status).
§9
Warranty and warranty claims
1. Manatura sp. z o.o. sp.k. is liable to the Customer if the sold product has a physical or legal defect (warranty), where the physical defect consists in the non-compliance of the sold product with the contract. Manatura sp. z o.o. sp.k. indicates that the graphics of the product packaging may differ from the graphics of the packaging presented in the Online Store, which is not a product defect.
2. Manatura sp. z o.o. sp.k. within 14 (fourteen) calendar days will respond to the Customer’s complaint under the warranty and notify him of how to proceed.
3. A complaint under the warranty should contain the details of the person or entity submitting the complaint (name and surname or full name, contact details) as well as an indication of the reason for the complaint and the content of the request. In order to consider a complaint under the warranty by Manatura sp. z o.o. sp.k., the customer should deliver the advertised product or products together with the proof of purchase of this product (products) to Manatura sp. z o.o. sp.k. and description of the complaint.
4. A complaint under the warranty (i.e. the advertised product, proof of purchase and description of the complaint) should be sent to the address of the Return Warehouse, i.e. Świeszyno 39, 76-024 Świeszyno.
5. If the complaint is considered in favour of the Customer – Manatura sp. z o.o. sp.k. immediately replace the defective product with a defect-free one or remove the defect. This does not affect the Customer’s ability to submit a statement of price reduction or withdrawal from the contract in accordance with applicable regulations. If it is not possible to replace the product, remove the defect of the product or reduce the price of Manatura sp. z o.o. sp.k. will return the amount due immediately, in accordance with applicable law.
§10
Resignation from the order and withdrawal from the contract
The consumer may withdraw from the contract for the sale of a product purchased in the Online Store within 14 calendar days without giving any reason and without incurring costs, except for the costs specified below. The deadline to withdraw from the contract begins with the Consumer taking possession of the item.
A consumer who wants to exercise the right to withdraw from the contract should inform Manatura sp. z o.o. sp.k. about your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail). The consumer may use the statutory model withdrawal form, but the use of the above template is not mandatory. In order to meet the withdrawal deadline, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the withdrawal period expires. Manatura sp. z o.o. sp.k. will immediately confirm on a durable medium the receipt of the above-mentioned statements.
In the event of withdrawal from the contract, the Consumer is obliged to return Manatura sp. z o.o. sp.k. product in unused condition. Manatura sp. z o.o. sp.k. will return to the Consumer the amount paid by the Consumer in accordance with the provisions of § 11 of these Regulations.
The direct cost of returning the product as a result of withdrawal is borne by the Consumer.
A consumer who has withdrawn from the contract is obliged to return the product to Manatura sp. z o.o. sp.k., immediately, but not later than 14 days from the date of withdrawal from the contract. To meet the deadline, it is enough to send back the product before its expiry. The consumer returns the subject of the order by sending the product to the return warehouse, i.e. Świeszyno 39,46-024 Świeszyno.
In the scope of exercising by Consumers the right to withdraw from a distance contract referred to in this paragraph, Manatura sp. z o.o. sp.k. informs that the costs of returning the product are borne by the Consumer.
Manatura sp. z o.o. sp.k. may withdraw from the product sales contract if the Customer fails to collect the product at the address indicated by him. The law is Manatura sp. z o.o. sp.k. may be made within 30 days from the date of the first attempts to deliver the parcel by a courier company, about which the Customer will be informed in an e-mail.
The consumer has the right to withdraw from the contract for the provision of electronic services consisting in maintaining a Customer Account, referred to in § 2 para. 4 of the Regulations without giving any reason. The withdrawal period expires after 14 days from the date of conclusion of the contract (i.e. completion of the registration process). To exercise the right of withdrawal, the Consumer should inform Manatura sp. z o.o. sp.k. about your decision by way of an unequivocal statement (e.g. sent by letter or electronically to the address complaints marketing@yesha.eu). In the event of withdrawal from the contract, the contract is considered void. In the case of submitting a declaration of withdrawal electronically (e.g. by e-mail), Manatura sp. z o.o. sp.k. immediately confirm receipt of such a statement on a durable medium. To meet the deadline to withdraw from the contract, it is enough to send a statement before the expiry of the deadline indicated in the preceding sentences. In the event of withdrawal from the contract, it is considered null and void. with the loss of rights assigned to the Customer Account.
§11
Refunds to customers
1. Manatura sp. z o.o. sp.k. will refund the amount due immediately, but not later than within 14 days in the case of:
a. cancelling the order or part of the order (in this case, the appropriate part of the price is refunded);
b. return of the product (withdrawal from the contract) from the order;
c. accepting the complaint and not being able to replace the product, remove the product defect or reduce the price;
d. not accepting the Customer’s offer regarding the order.
2. In the event of withdrawal from the contract for the sale of products in accordance with § 10 of these Regulations, Manatura sp. z o.o. sp.k. returns the payment to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the contract. However, Manatura sp. z o.o. sp.k. may withhold the reimbursement of payments received from the Consumer until receipt of the product back or delivery by the Consumer of proof of its return, depending on which event occurs first.
3. Manatura sp. z o.o. sp.k. will document the basis for the refund with a correcting invoice.
4. Manatura sp. z o.o. sp.k. will refund the payment using the same method of payment as used by the Customer. The refund can be made by Manatura sp. z o.o. sp.k. to the Customer’s account at the bank or to the account linked to the Customer’s payment card in advance by means of a transfer, e-transfer or – respectively – a payment card.
5. If the Consumer has chosen a method of delivering the product other than the cheapest usual method of delivery offered in the Online Store, Manatura sp. z o.o. sp.k. is not obliged to reimburse the Consumer for additional costs incurred by him.
6. To the fullest extent permitted by law, Manatura sp. z o.o. sp.k. is not responsible for the lack of reimbursement of the amounts paid or delay in return, if despite Manatura sp. z o.o. sp.k. due diligence, including referral to the Customer to the address provided by him
e-mail request to send Manatura sp. z o.o. sp.k. Customer’s account number, the Customer will not send Manatura sp. z o.o. sp.k. such account number or if the answer does not contain data enabling the refund. To the fullest extent permitted by law, Manatura sp. z o.o. sp.k. is not responsible for the lack of return of the amounts paid or delay in return, if they are the result of the Customer providing incorrect address or name data or an incorrect account number, preventing despite Manatura sp. z o.o. sp.k. due diligence for the proper execution of payments.
§12
Personal data
The administrator of the personal data of the Online Store Customers is Manatura sp. z o.o. sp.k. Providing personal data by the Customer is voluntary, but necessary to make purchases and use these services provided electronically by Manatura sp. z o.o. sp.k., which require providing personal data.
The provisions regarding the protection of the Customer’s personal data are contained in the Privacy Policy and the relevant Information Clauses, containing primarily information on the grounds, purposes, scope and method of processing personal data and the rights of data subjects and the methods of their implementation, as well as information on the use of cookies in the Online Store. cookies and other similar technologies, including analytical tools.
The Privacy Policy is available at https://yesha.eu/privacy-policy.
§13
Complaints
1. Subject to the provisions of § 9 of these Regulations, any complaints, including complaints regarding the operation of the Online Store or regarding services provided electronically, may be submitted to Manatura sp. z o.o. sp.k.:
a) in writing to the address of the registered office of Manatura sp. z o.o. sp.k Modrzejewska Street 71A, 74-728 Koszalin, Poland;
b) via e-mail to the following address: marketing@yesha.eu
2. The complaint should contain the details of the person or entity submitting the complaint (name and surname or full name, exact address or e-mail address) as well as an indication of the reason for the complaint and the content of the request.
3. Manatura sp. z o.o. sp.k. will consider complaints on the basis of these Regulations and the provisions of law generally applicable in the Republic of Poland.
4. The response to the complaint is provided in a manner corresponding to the method of sending the complaint, i.e. by registered mail to the address provided in the complaint or by e-mail, to the e-mail address provided in the complaint or from which the complaint was sent, within 30 days from the date of receipt of the complaint, unless these Regulations or the mandatory legal provision provide for a shorter period for responding to the complaint.
5. The Customer’s use of the complaint procedure is voluntary.
§14
newsletter
1. The customer may order a service provided by Manatura sp. z o.o. sp.k. newsletter services (newsletter service). The newsletter service consists in periodically sending by Manatura sp. z o.o. sp.k. to the e-mail address provided by the Customer, information about the products of Manatura sp. z o.o. sp.k., including commercial information and information about current promotions.
2. Ordering the newsletter service is made by selecting the appropriate option in the registration form when registering the Customer Account or later by selecting the appropriate field in the Customer Account created as a result of registration or otherwise made available by Manatura sp. z o.o. sp.k. Ordering the newsletter service means the conclusion by the Customer with Manatura sp. z o.o. sp.k. contract for the provision of electronic services consisting in the implementation by Manatura sp. z o.o. sp.k. services described in sec. 1 above, on the terms set out in these Regulations.
3. The newsletter service is voluntary and free of charge. The newsletter service is provided for an indefinite period and the Customer may resign from it at any time. The customer may resign from the newsletter service at any time by unchecking the appropriate box in the customer account created as a result of registration.
4. The consumer has the right to withdraw from the contract for the provision of the newsletter service without giving any reason. The withdrawal period expires after 14 days from the date of conclusion of the above-mentioned agreement. contract. To exercise the right of withdrawal, the Consumer should inform Manatura sp. z o.o. sp.k. about your decision by an unequivocal statement (e.g. sent by letter or electronically to marketing@yesha.eu). In the event of withdrawal from the contract, the contract is considered void. In the case of submitting a declaration of withdrawal electronically (e.g. by e-mail), Manatura sp. z o.o. sp.k. immediately confirm receipt of such a statement on a durable medium. To meet the deadline to withdraw from the contract, it is enough to send a statement before the expiry of the deadline indicated in the preceding sentences. In the event of withdrawal from the contract, it is considered null and void. with the loss of rights assigned to the Customer Account.
§15
Final Provisions
1. The consumer may obtain free assistance regarding his rights and in the dispute between him and Manatura sp. z o.o. sp.k., inter alia, by addressing the poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Information for consumers, including information on the possibility of obtaining assistance, is also available on the website of the President of the Office of Competition and Consumer Protection (www.uokik.gov.pl).
2. Manatura sp. z o.o. sp.k. makes every effort to ensure that the services provided as part of the Online Store are at the highest level, however, Manatura sp. z o.o. sp.k. does not exclude the possibility of temporary suspension of the availability of the Online Store in the event of the need to carry out maintenance, inspection, replacement of equipment or in connection with the need to modernize or expand the Online Store. Manatura sp. z o.o. sp.k. will make every effort to ensure that any suspension of the availability of the Online Store is made at night.
3. The Regulations are subject to the provisions of law generally applicable in the Republic of Poland.
4. All product names posted on the Online Store website are used for identification purposes and may be protected and reserved under the provisions of the Act of 30 June 2000 – Industrial Property Law or other legal provisions.
5. For statistical purposes and to ensure the highest quality of services, the Online Store uses information saved by the server on the Customer’s end device, which is then read each time the web browser connects (e.g. data from stored in the browser store).
6. The customer may at any time specify the conditions for storing or accessing information stored in the browser store and other data stores by the Online Store using the solutions and/or settings of his web browser made available for this purpose, including changing the browser settings so as not to it accepted such information or informed about its transmission. However, it should be remembered that the lack of consent to save and read information stored in the browser’s data stores may cause difficulties in using the Online Store.
7. The Customer’s use of a browser whose settings allow saving information on the Customer’s device means that he agrees to save data on this Customer’s device. More information in this regard can be found in the Privacy Policy.
8. The language of contracts concluded with Manatura sp. z o.o. sp.k. is Polish. All documents sent by Manatura sp. z o.o. sp.k. (including invoices) will be prepared only in Polish.
9. Manatura sp. z o.o. sp.k. reserves the right to change these Regulations for an important reason, which is:
a. the need to adapt the regulations to legal provisions having a direct impact on these regulations and resulting in the need to modify the regulations in order to comply with the law;
b. the need to adapt the regulations to recommendations, orders, rulings, resolutions, interpretations, guidelines or decisions of authorized public authorities;
c. extending or changing the functionality of the Online Store, including the introduction of new services provided electronically or changing the existing functionalities of the Online Store;
d. changing the technical conditions for the provision of electronic services;
e. the need to remove ambiguities, errors or typographical errors that would possibly occur in the regulations;
f. change of contact details, names, identification numbers, electronic addresses or links included in the regulations;
g. fraud prevention;
h. improving customer service;
i. changing the process of concluding contracts via the Online Store.
10. The amended regulations will be made available in the Online Store. About the change in the regulations of Manatura sp. z o.o. sp.k. will inform via a message in the Online Store.
11. The amended regulations are binding for a registered Customer who will not terminate the contract for maintaining a Customer Account in the Online Store (will not resign from the account on the terms set out in these regulations) before the date of entry into force of the amended regulations. The date of entry into force of the amended regulations will be at least 7 days from the date of notification of the change to the regulations made in accordance with section 8 above.
The change in the regulations will not affect orders placed before such a change, which are carried out under the existing rules.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (ODR Regulation consumer support), Manatura sp. z o.o. sp.k. informs that the ODR online platform is available at http://ec.europa.eu/consumers/odr, for out-of-court dispute resolution between consumers living in the European Union and entrepreneurs based in the European Union who want to use out-of-court dispute resolution methods regarding contractual obligations arising from online sales contracts or service contracts.
Manatura sp. z o.o. sp.k. informs that unless such an obligation results from the mandatory provisions of law, Manatura sp. z o.o. sp.k. does not use out-of-court means of pursuing claims (out-of-court dispute resolution). In addition, Manatura sp. z o.o. sp.k. does not undertake to use the ODR platform referred to in the preceding paragraph. In the event of a dispute with Manatura sp. z o.o. sp.k. The consumer may ask for help and advice from the municipal or poviat consumer ombudsman or consumer organizations, such as the Consumer Federation, the Association of Polish Consumers and the European Consumer Centre. More information can be found on the websites of the above-mentioned entities.
The Regulations are valid from April 1, 2022.